Charleston Air Care Customer Service Guarantees
Charleston Air Care is proud to present you with these GUARANTEES for its work. Part II on the reverse side of this page is an integral part of these GUARANTEES, which we urge you to read before accepting these GUARANTEES. These GUARANTEES become effective as soon as payment in full is made to Charleston Air Care in good funds. Thank you for being a valued Charleston Air Care Customer!
Performance Guarantee: Using Testing, Science and Facts in reliance upon the Customer’s written verification of needs, CHARLESTON Air Care GUARANTEES it will develop a set of specifications and design and install a heating and air conditioning system that meets industry standards for those specifications. For two (2) years from the completion of installation, if the Customer believes at any time that the system is malfunctioning or failure in specifications, Charleston Air Care AT NO COST to Customer will test and repair any malfunction and/or correct any failure in specifications.
Gas Furnace Guarantee: If the heat exchanger on a new furnace recommended and installed by Charleston Air Care fails within 5 years of installation, Charleston Air Care GUARANTEES it will replace the heat exchanger or the entire furnace (at Charleston Air Care’s option) FREE of charge to the Customer.
Air Conditioner/Heat Pump Guarantee: If a Customer’s compressor on a new Air Conditioner or Heat Pump recommended and installed by Charleston Air Care fails within 5 years of installation, Charleston Air Care GUARANTEES it will replace the compressor or the entire outdoor unit (at Atlanta Air Care’s option) FREE of charge to the Customer.
Clean Home Guarantee: Charleston Air Care cares about keeping its Customer’s home clean! If the Customer’s home is not left in the same condition of cleanliness as when work started, Charleston Air Care GUARANTEES it will promptly take action to complete clean-up.
24-Hour Service Guarantee: Charleston Air Care GUARANTEES that it will respond to Customer service calls within 24 hours.
Labor Guarantee: Charleston Air Care GUARANTEES its labor for up to Ten (10) years from date of installation, provided that the unit is serviced at least annually under a service contract with Charleston Air Care. If service is not ordered at least annually under a service contract, then this Guarantee expires as of the date one year after the later of the date of installation or the last date of service.
Personnel Guarantee: Charleston Air Care GUARANTEES that all Charleston Air Care personnel performing work at a Customer’s location are properly insured, duly licensed to the extent required by law, adequately trained and sufficiently skilled to perform the work assigned.
Workmanship Guarantee: Charleston Air Care GUARANTEES that all work performed by Charleston Air Care personnel will be of professional workmanlike quality that will pass in the trade as meeting the industry standards for such work.
Material Guarantee: Charleston Air Care GUARANTEES for Ten (10) years from date of installation against defects in all material recommended and installed by Atlanta Air Care of the following:
• Sheet Metal straps, clamps, fasteners, hangers, locks, and drives;
• Condensate drain piping, hangings, and fittings;
• High voltage electrical wiring, conduit, fittings, straps, clamps, and terminal connectors;
• High voltage electrical disconnects, boxes, switches, and fuse boxes;
• High voltage electrical wiring, wire nuts, straps, ties, and connectors;
• Equipment pads, jacks, stands, and vibration elimination devices;
• Refrigeration piping and insulation (excluding costs to gain access to underground or inaccessible piping).